What should I bring to my first appointment?
Please arrive at least 15 min before your scheduled appointment to fill out the new patient paperwork, which is required during your first visit. Alternatively, you can also fill out these forms online or bring them with you to your appointment. You must bring a valid state or federal government issued photo ID and Insurance card, if you are insured.
Do I need a referral to make an appointment?
We are primary care physician's office. Most insurances do not require for you to get a referral to see a primary care physician. Some insurances require that you see your primary care physician first and get a referral to see a specialist.
How will I pay for my care?
We take all major credit cards, debit cards, HSA cards and cash. At this time, we do not take checks. A photo ID is required to process any form of payment. A payment at the time of service is expected and we are required to collect your part of the payment in the form of co pay, coinsurance or deductible by your insurance.
What is your cancellation policy?
We have a 24 hour cancellation policy. If you will not be able to make your scheduled appointment with your medical doctor, please contact us by phone or patient portal before at least 24 hours to avoid having to pay a cancellation fee.
How can I get a hold of my medical providers?
We provide plenty of opportunities to you to ask all the questions you may have during your visit. We understand that some questions may arise after you leave our office. During regular office hours, please contact our office staff to leave a detailed message for the providers You will be contacted again as early as possible. After hours and weekends, a voicemail greeting will guide you specifically to leave a message for the doctor.
How do you notify your patients of lab or test results?
We will notify you of your results by email which prompts you to log in patient portal to protect your medical information. If urgent, we will call you on your mobile phone first. If we do not call you within a specific period of time, please do not hesitate to contact us by phone or email. Patient portal link can be found on this website or https://health.healow.com/premiermedicalclinic
Will I be able to get copies of my test results?
Yes, upon request, we are able to provide you with the copies of your test results. You can also access your records online after you sign up for your patient portal. An email address is required on file to access your patient portal; however, we do not prefer to email your results for HIPAA security reasons.
Do you allow urgent or same day appointments?
Yes, We do have same day appointments available. However, if you are having an emergency, please dial 9-1-1.
What are your office hours of operation?
We are open from Monday to Friday from 8:00 am to 5:00 pm.